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Ordering
Digital Downloads
Q:
How do I place an order for a Digital Download?
A:
Use a store link to order your Digital Download. You will be directed
to a Payment page with PayPal. The Page will display the name
of your download.
1)
At the end of your transaction, after paying with PayPal, you
will be redirected to the Download Page. (If the Download Page
displays a Red download message, refresh the page. When a Payment
has cleared, the download message will be Green.)
2) When your payment has cleared, You are automatically
sent an email with a copy of the Download link. (If you use a
email filtering system, you may need to check that your email
filter has not blocked your download link)
3) The Download Link you are given after paying
will remain active for 24 hours.
4)
Right Click the download link and select a location on Your PC
to save the file to. Remember where you save the file.
Q:
How do the Digital Download games work?
A: All Digital Downloads Games are provided in
.Zip files. Once you have paid for your Digital
Game, you will be sent confirmation emails and directed to a download
page.
When downloading the .Zip 'SAVE' that file to
a location on your computer. Once the download in complete you
can open/extract the files inside. You will have the installer
program files and instructions. Read the Instructions
to get your individual Registration Code. Run
the Setup.exe file. Follow the instructions on screen.
Q:
Where is my Registration Code for Digital Downloads?
A: All Digital Downloads Games are provided in
.Zip files. Inside the Zip file you will have
the file Instructions where you will find your
individual Registration Code.
Q:
Do I need a PayPal account to order?
A: No, You can pay using a credit/debit card. You do
Not need to create a PayPal account to order from the store.
Q:
Do I need DirectX?
A: If you need to update your system using Direct
X please do so with the follow links.
DirectX
9.0c
DirectX
8.1 Runtime for Windows 98 and Windows Me
Q:
I downloaded my Digital Download, but I don't know where I saved
it?
A: You should select and remember the location
on your PC where you 'SAVED' your downloaded
Digital Download to. If you have not, you could try browsing your
PC for the .Zip file. Because each computer will have individual
settings you may have saved your file to different locations,
such as in 'temporary internet files' or 'my documents'.
Q: My Companion's wont open? Or Why do
I get an error message when I try to open a Companion?
A: You may need to update your Adobe Reader software
to 9.1 or higher. These Companions are provided in PDF format.
To update to the latest Adobe
Reader you can download the Free Adobe Reader here
or go to http://get.adobe.com/uk/reader/
Q:
How do I open my Walkthrough or Companion?
A: These Digital Downloads are provided in PDF
format. Simply click on them to open and read. If you need to
install the Adobe
Reader to open the files, you can download the Free Adobe Reader
here
or go to http://get.adobe.com/uk/reader/
Pins
& Needles - Limted Edition DVD-Rom
Dark Fall: Classic Edition & Lights Out: Driectors
Cut
Q:
Where is my Registration Code for the Pins and Needles Limited
Edition?
A: On your DVD-Rom you will have the file Instructions
where you will find your individual Registration Code.
When you put your DVD-Rom into your PC it may Auto Run the setup
program. Close or minimize the Setup and Explore/Browse to the
DVD-Rom.
To Explore/Browse
to the DVD-Rom, Click 'Start' then 'My Computer'. Right
Click on your DVD-Rom drive, where you have inserted your disk
and select Explore. The content on the DVD will be shown. Click
on Instructions to open and read the file. Here you will find
your individual Registration Code.
Q:
Do I need DirectX?
A: If you need to update your system using Direct
X please Explore/Browse to the DVD-Rom using the method above.
Open the DirectX folder and run the DXSetup program.
Q: My Companion's wont open? Or Why do
I get an error message when I try to open a Companion?
A: You may need to update your Adobe Reader software
to 9.1 or higher. These Companions are provided in PDF format.
To update to the latest Adobe
Reader you can download the Free Adobe Reader here
or go to http://get.adobe.com/uk/reader/
Q:
How do I open the Companions?
A: The Companions are provided in PDF format,
and will be installed along with your game and linked in your
Start Menu. If you need to install the Adobe
Reader to open the files, you can download the Free Adobe Reader
here
or go to http://get.adobe.com/uk/reader/
Walkthroughs
and Game Companions
Q:
I'm stuck on a puzzle and don't know what to do?
A: We offer walkthroughs and companions for all
our games, with hints, tips and full solutions to help you with
every puzzle. The walkthrough's and companions are provided as
Digital Downloads, so you can have the answers right away.
Please visit the online store HERE
Q:
My Walkthrough or Companion's wont open?
Q: Why do I get an error message when
I try to open a Walkthrough or Companion?
A: You may need to update your Adobe Reader software
to 9.1 or higher. These Companions are provided in PDF format.
To update to the latest Adobe
Reader you can download the Free Adobe Reader here
or go to http://get.adobe.com/uk/reader/
Q:
How do I open my Walkthrough or Companion?
A: These Digital Downloads are provided in PDF
format. Simply click on them to open and read. If you need to
install the Adobe
Reader to open the files, you can download the Free Adobe Reader
here
or go to http://get.adobe.com/uk/reader/
Barrow
Hill - Please also visit the support pages
of the offical Barrow Hill game website - www.barrow-hill.co.uk
Although Barrow Hill has been extensively tested by many skilled
testers, it is always possible that certain software configurations
(your individual Windows settings and versions) can cause conflicts
when playing. This can sometimes result in issues that affect
gameplay, installation and sound. Below are some questions and
answers which should cover any quirks or issues you may find.
Q:
“Missing IML32.dll” when starting the game.
A: Download the latest versions of Shockwave
or Flash for Windows here
or go to http://www.adobe.com/downloads/
You can also install DirectX 9 or 8 from the links below.
Q: Do I need DirectX?
A: If you need to update your system using Direct
X please do so with the follow links.
DirectX
9.0c
DirectX
8.1 Runtime for Windows 98 and Windows Me
Q:
Game crashes when approaching the ‘Jeep area’ or in
the service station toilets.
A: This is caused by a sound conflict with ‘accelerated
sound card settings’. You can fix the problem by switching
off sound acceleration in the DXDiag control area in Windows Control
Panel.
Q:
“iambigbrother’ stops the install program.
A: This is caused by Windows and Spyware programs
which wrongly report that a spyware program is being installed.
This is totally incorrect, as it is ‘Barrow Hill’
that is being installed. Barrow Hill does not contain any Spyware,
Malware or viruses.
You
can avoid this issue, should it occur, by switching off Spyware
and virus checkers during installation. Do switch these programs
back ‘on’ after installation.
Q:
Screen Hertz changes when playing.
A: There is no scripting included in Barrow Hill
to interfere with screen rates. The systems refresh rate should
remain whilst playing the game, though specific systems (and graphics
cards) may vary.
Q:
How to run Barrow Hill on Windows Vista or Windows 7.
A: To run Barrow Hill on Windows Vista or Window
7, install the game to the Documents folder or a Games folder
on your root drive, and Not Program Files, to allow save game
features.
For more information on running Barrow Hill on Vista and Windows
7 click here
Q:
On Vista, where are my Save Game files?
A: To run Barrow Hill on Windows Vista, install
the game to the Documents folder or a Games folder on your root
drive, and Not Program Files, to allow save game features.
For more information on running Barrow Hill on Vista click here
Dark
Fall : The Journal - Classic Edition &
Dark Fall : Lights Out - Directors Cut
Q: My old walkthrough tells me I can do something, but
I can't?
A: The Classic Edition and Directors Cut versions
are not the same as the previous versions. Dark Fall 2: Lights
Out has many different puzzles, hints, clues and ghosts to encounter.
You would be better following the new Dark Fall: Lights
Out - Companion as a guide through the game. The Companions
are available from the Store
Q: Are there Bugs in Dark Fall 2? The Game doesn't match
my Walkthrough.
A: These are new and improved versions of the
Games. Dark Fall 2: Lights Out has many different puzzles, hints,
clues and ghosts to encounter. Your ghost hunting adventures would
be better if you follow the new Dark Fall: Lights Out
- Companion as you explore the dark mysterious Lighthouse.
The Companions are available from the Store
Q: Do I need DirectX?
A: If you need to update your system using Direct
X please do so with the follow links.
DirectX
9.0c
DirectX
8.1 Runtime for Windows 98 and Windows Me
Q:
There was no video introduction when I started a New Game in Dark
Fall 2: Lights Out?
A: You may need to update your PC's Mpeg Video
Codec's in order to see the videos. Try installing the latest
version of Quick Time. Download and install the
latest version for your system here
or visit http://www.apple.com/quicktime/download/
The
Lost Crown:
A Ghost-Hunting Adventure
Q: Clicking the Walkie-Talkie on Day 3 makes Nigel jump
back to the beach.
A: Install the Updater, which can be found here.
(USA: Updater
1.0 to 1.1 Release)
Q:
Pop-up says: "This application failed to start because d3dx9_34.dll
was not found".
A: For UK and EU Boxed Copies
- Re-install the game, and DO NOT un-tick the 'Install DirectX9.0C'
option. Unticking this option will not install the correct version
of DirectX (needed by Windows to run the game).
A: For Digital Downloads versions. You will need
to update your system with Direct X 9.0c (needed by Windows to
run the game). You will need this version even if you already
have a higher version of Direct X installed, such as 10 or 11.
Installing version 9.0c should not effect any existing higher
versions. Please update with the follow link.
DirectX
9.0c
Q:
Install Tick-Box for DirectX9.0C still doesn't install Direct
X 9.
A: A rare occurance, on DirectX10 machines, but
if you find the install doesn't automatically install DirectX9.0C,
you can run the DriectX setup manually from Disk2. Open the contents
of the disk, open DXSetup folder. Then double click the icon called
'DXSetup.exe'. Note: On Vista the '.exe' part may not be visible
due to Vista not displaying 'file extensions', SO double-click
the file called 'DXSetup'. DirectX9.0C will iinstall, and off
you go!
Q:
Cannot get the 'Password to work'.
A: The Lost Crown require a Password to be entered
during installation. The password can be found on the game manual.
Enter the password sequence EXACTLY as shown, including any spaces,
dashes or hyphens. The password is also 'case sensitive', so use
capital letters.
Q:
My updater doesn't seem to change the Walkie-Talkie issue.
A: When installing the Updater; make sure you
install to the exact same location as your game files. On XP and
Vista, this is usually Program Files/The Lost Crown. If you changed
the default directory path, you will need to install the Updater
to that location. Secondly, some gamers have reported that the
Updater did not fully download. If your Updater fails to fix the
Walkie-Talkie issue, please download it again, and re-install.
Install the Updater, which can be found here.
(USA:
Updater 1.0 to 1.1 Release)
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