Barrow Hill Barrow Hill The Lost Crown The Lost Crown

Technical Support & FAQ

Ordering Digital Downloads

Q: How do I place an order for a Digital Download?
A: Use a store link to order your Digital Download. You will be directed to a Payment page with PayPal. The Page will display the name of your download.

1) At the end of your transaction, after paying with PayPal, you will be redirected to the Download Page. (If the Download Page displays a Red download message, refresh the page. When a Payment has cleared, the download message will be Green.)
2) When your payment has cleared, You are automatically sent an email with a copy of the Download link. (If you use a email filtering system, you may need to check that your email filter has not blocked your download link)
3) The Download Link you are given after paying will remain active for 24 hours.

4) Right Click the download link and select a location on Your PC to save the file to. Remember where you save the file.

Q: How do the Digital Download games work?
A: All Digital Downloads Games are provided in .Zip files. Once you have paid for your Digital Game, you will be sent confirmation emails and directed to a download page.

When downloading the .Zip 'SAVE' that file to a location on your computer. Once the download in complete you can open/extract the files inside. You will have the installer program files and instructions. Read the Instructions to get your individual Registration Code. Run the Setup.exe file. Follow the instructions on screen.

Q: Where is my Registration Code for Digital Downloads?
A: All Digital Downloads Games are provided in .Zip files. Inside the Zip file you will have the file Instructions where you will find your individual Registration Code.

Q: Do I need a PayPal account to order?
A:
No, You can pay using a credit/debit card. You do Not need to create a PayPal account to order from the store.

Q: Do I need DirectX?
A: If you need to update your system using Direct X please do so with the follow links.
DirectX 9.0c
DirectX 8.1 Runtime for Windows 98 and Windows Me

Q: I downloaded my Digital Download, but I don't know where I saved it?
A:
You should select and remember the location on your PC where you 'SAVED' your downloaded Digital Download to. If you have not, you could try browsing your PC for the .Zip file. Because each computer will have individual settings you may have saved your file to different locations, such as in 'temporary internet files' or 'my documents'.

Q: My Companion's wont open? Or Why do I get an error message when I try to open a Companion?
A: You may need to update your Adobe Reader software to 9.1 or higher. These Companions are provided in PDF format. To update to the latest
Adobe Reader you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Q: How do I open my Walkthrough or Companion?
A: These Digital Downloads are provided in PDF format. Simply click on them to open and read. If you need to install the
Adobe Reader to open the files, you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/


Walkthroughs and Game Companions

Q: I'm stuck on a puzzle and don't know what to do?
A: We offer walkthroughs and companions for all our games, with hints, tips and full solutions to help you with every puzzle. The walkthrough's and companions are provided as Digital Downloads, so you can have the answers right away.

Please visit the online store HERE

Q: My Walkthrough or Companion's wont open?
Q: Why do I get an error message when I try to open a Walkthrough or Companion?
A: You may need to update your Adobe Reader software. These Companions are provided in PDF format. To update to the latest
Adobe Reader you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Q: How do I open my Walkthrough or Companion?
A: These Digital Downloads are provided in PDF format. Simply click on them to open and read. If you need to install the
Adobe Reader to open the files, you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/


Barrow Hill: The Dark Path

Q: Is a Walkthrough available, I'm stuck.
A: You can download a copy of The Dark Path Walkthrough from the offical website. Please visit www.thedarkpath.co.uk
The Dark Path Walkthrough
is provided in PDF format. Simply click on them to open and read. If you need to install the Adobe Reader to open the files, you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Q: Why won't the game start?
Q: Pop-up says: "This application failed to start because d3dx9_34.dll was not found".
Q: Do I need DirectX?
A:
The Dark Path comes with its own inbuilt DirectX data. However some systems may still need you to install DirectX before the game will run. I may look like the game starts and quits or nothing happens when launching.

To install or update your DirectX with 9.0c drivers (Required even if you have a higher DirectX version) visit the following link to download the installer program from Microsoft:

https://www.microsoft.com/en-gb/download/confirmation.aspx?id=34429

Then run the DirectX setup program and follow the on screen prompts.


Barrow Hill: Curse of the Ancient Circle - Please also visit the support pages of the offical Barrow Hill game website - www.barrow-hill.co.uk

Although Barrow Hill has been extensively tested by many skilled testers, it is always possible that certain software configurations (your individual Windows settings and versions) can cause conflicts when playing. This can sometimes result in issues that affect gameplay, installation and sound. Below are some questions and answers which should cover any quirks or issues you may find.

Q: “Missing IML32.dll” when starting the game.
A: Download the latest versions of Shockwave or Flash for Windows here or go to http://www.adobe.com/downloads/
You can also install DirectX 9 or 8 from the links below.

Q: Do I need DirectX?
A: If you need to update your system using Direct X please do so with the follow links.
DirectX 9.0c
DirectX 8.1 Runtime for Windows 98 and Windows Me

Q: Game crashes when approaching the ‘Jeep area’ or in the service station toilets.
A: This is caused by a sound conflict with ‘accelerated sound card settings’. You can fix the problem by switching off sound acceleration in the DXDiag control area in Windows Control Panel.

Q: “iambigbrother’ stops the install program.
A: This is caused by Windows and Spyware programs which wrongly report that a spyware program is being installed. This is totally incorrect, as it is ‘Barrow Hill’ that is being installed. Barrow Hill does not contain any Spyware, Malware or viruses.

You can avoid this issue, should it occur, by switching off Spyware and virus checkers during installation. Do switch these programs back ‘on’ after installation.

Q: Screen Hertz changes when playing.
A: There is no scripting included in Barrow Hill to interfere with screen rates. The systems refresh rate should remain whilst playing the game, though specific systems (and graphics cards) may vary.

Q: How to run Barrow Hill on Windows Vista or Windows 7, Windows 8, Windows 10.
A: To run Barrow Hill on later Windows versions, install the game to the Documents folder or a Games folder on your root drive, and Not Program Files, to allow save game features.
For more information on running Barrow Hill on Vista and Windows 7 click here

Q: On Vista, where are my Save Game files?
A: To run Barrow Hill on Windows Vista, install the game to the Documents folder or a Games folder on your root drive, and Not Program Files, to allow save game features.
For more information on running Barrow Hill on Vista click here


Pins & Needles - Limted Edition DVD-Rom
Dark Fall: Classic Edition & Lights Out: Driectors Cut

Q: Where is my Registration Code for the Pins and Needles Limited Edition?
A: On your DVD-Rom you will have the file Instructions where you will find your individual Registration Code. When you put your DVD-Rom into your PC it may Auto Run the setup program. Close or minimize the Setup and Explore/Browse to the DVD-Rom.

To Explore/Browse to the DVD-Rom, Click 'Start' then 'My Computer'. Right Click on your DVD-Rom drive, where you have inserted your disk and select Explore. The content on the DVD will be shown. Click on Instructions to open and read the file. Here you will find your individual Registration Code
.

Q: Do I need DirectX?
A: If you need to update your system using Direct X please Explore/Browse to the DVD-Rom using the method above. Open the DirectX folder and run the DXSetup program. OR - Download DirectX 9.0c HERE

Q: My Companion's wont open? Or Why do I get an error message when I try to open a Companion?
A: You may need to update your Adobe Reader software. These Companions are provided in PDF format. To update to the latest
Adobe Reader you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/

Q: How do I open the Companions?
A: The Companions are provided in PDF format, and will be installed along with your game and linked in your Start Menu. If you need to install the
Adobe Reader to open the files, you can download the Free Adobe Reader here or go to http://get.adobe.com/uk/reader/


Dark Fall : The Journal - Classic Edition & Dark Fall : Lights Out - Directors Cut

Q: My old walkthrough tells me I can do something, but I can't?
A: The Classic Edition and Directors Cut versions are not the same as the previous versions. Dark Fall 2: Lights Out has many different puzzles, hints, clues and ghosts to encounter. You would be better following the new Dark Fall: Lights Out - Companion as a guide through the game. The Companions are available from the Store

Q: Are there Bugs in Dark Fall 2? The Game doesn't match my Walkthrough.
A: These are new and improved versions of the Games. Dark Fall 2: Lights Out has many different puzzles, hints, clues and ghosts to encounter. Your ghost hunting adventures would be better if you follow the new Dark Fall: Lights Out - Companion as you explore the dark mysterious Lighthouse. The Companions are available from the Store

Q: Do I need DirectX?
A: If you need to update your system using Direct X please do so with the follow links.
DirectX 9.0c
DirectX 8.1 Runtime for Windows 98 and Windows Me

Q: There was no video introduction when I started a New Game in Dark Fall 2: Lights Out?
A: You may need to update your PC's Mpeg Video Codec's in order to see the videos. Try installing the latest version of Quick Time. Download and install the latest version for your system here or visit http://www.apple.com/quicktime/download/


The Lost Crown: A Ghost-Hunting Adventure

Q: I'm running the game on a widescreen and the image is stretched.
A: If you are playing The Lost Crown on a widescreen, download the following update to allow you to maintain the games Aspect Ratio.

Download Aspect Ratio update here.

Extract/Copy the files to the location you installed The Lost Crown to, which by default will be Program Files/The Lost Crown. When starting the game, select 'Maintain Aspect Ratio' from the setting options. You may need to run the Setting link if your settings screen is not displayed.

Q: Clicking the Walkie-Talkie on Day 3 makes Nigel jump back to the beach.
A: Install the Updater, which can be found here. (USA: Updater 1.0 to 1.1 Release)

Q: Pop-up says: "This application failed to start because d3dx9_34.dll was not found".
A: For UK and EU Boxed Copies - Re-install the game, and DO NOT un-tick the 'Install DirectX9.0C' option. Unticking this option will not install the correct version of DirectX (needed by Windows to run the game).

A: For Digital Downloads versions. You will need to update your system with Direct X 9.0c (needed by Windows to run the game). You will need this version even if you already have a higher version of Direct X installed, such as 10 or 11. Installing version 9.0c should not effect any existing higher versions. Please update with the follow link.
DirectX 9.0c

Q: Install Tick-Box for DirectX9.0C still doesn't install Direct X 9.
A: A rare occurance, on DirectX10 machines, but if you find the install doesn't automatically install DirectX9.0C, you can run the DriectX setup manually from Disk2. Open the contents of the disk, open DXSetup folder. Then double click the icon called 'DXSetup.exe'. Note: On Vista the '.exe' part may not be visible due to Vista not displaying 'file extensions', SO double-click the file called 'DXSetup'. DirectX9.0C will install, and off you go!

Q: Cannot get the 'Password to work'.
A: The Lost Crown require a Password to be entered during installation. The password can be found on the game manual. Enter the password sequence EXACTLY as shown, including any spaces, dashes or hyphens. The password is also 'case sensitive', so use capital letters. Download versions from Shadow Tor and Darkling Room have Your Password in your Downloaded Zip.

Q: My updater doesn't seem to change the Walkie-Talkie issue.
A: When installing the Updater; make sure you install to the exact same location as your game files. On XP and Vista, this is usually Program Files/The Lost Crown. If you changed the default directory path, you will need to install the Updater to that location. Secondly, some gamers have reported that the Updater did not fully download. If your Updater fails to fix the Walkie-Talkie issue, please download it again, and re-install. Install the Updater, which can be found here.
(USA: Updater 1.0 to 1.1 Release)




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© Copyright 2016. Matt Clark. All Rights Reserved.